We hope you love your purchase.

Our deadstock fabric collection is an important part of our mission and we thank you for supporting us with your purchase. In buying deadstock, you understand that this is end of roll material that would have otherwise been dumped. There may be some blemishes, but we work to minimise them so it doesn’t affect your order.

Our made item collections form an investment, not a throwaway impulse purchase, so we take any quality issues seriously.

Nothing leaves our studio without rigorous quality checking procedures to ensure all stitches, seams etc are high quality. Customer satisfaction is important to us.

Every item is photographed as a record of what leaves our studio.

This also ensures what you receive is what we sent!

PAYMENT OPTIONS

We accept PayPal and most major card payments.

DOMESTIC & INTERNATIONAL SHIPPING

We ship within the UK and internationally to countries listed in EU Zone 1, 2 & 3 and World Zone 1 & 3, as noted below. We have also noted the likely relevant carrier for each destination. Delivery costs have been estimated based on a likely weight and package size. Both size and weight could individually affect the shipping costs.

Shipping Costs

ORDER DISPATCH

Ready-made items are dispatched within 1-2 working days. Made to order items are dispatched within approx 4 weeks after placing the order - we don't have a stock, we produce most of our items on made-to-order basis.

Our available deadstock fabrics are dispatched within 1-2 working days. Delivery can take up to 7 working days, depending on your geographical location and the delivery carrier. A tracking number will be issued to you.

TRACKING YOUR ORDER

Once your order is ready and has been shipped, you will receive a confirmation email with your tracking number and a link. With this tracking number you will be able to track you parcel. A signature will be required as proof of receipt on delivery.

If there are any issues with tracking, please email us at info@arkdefo.com.

 CUSTOMS & IMPORT CHARGES

Any additional charges, or import/export regulations would need to be considered on a case by case basis and discussed at the time. We are happy to ship anywhere but costs could be prohibitive. Best to discuss!

 

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