Delivery
Shipping Policy for Physical Products only
We hope you love your purchase.
Our deadstock fabric collection is an important part of our mission and we thank you for supporting us with your purchase. In buying deadstock, you understand that this is end of roll material that would have otherwise been dumped. There may be some blemishes, but we work to minimise them so it doesn’t affect your order.
|
Country |
Up to 2kg |
2kg - 5kg |
5kg - 8kg |
8kg - 10kg |
10kg - 15kg |
15kg - 20kg |
|
|
UK PRICING STRUCTURE |
|||||
|
|
free shipping on orders over £60 |
|||||
|
UK |
£6.95 flat rate |
£6.95 flat rate |
£6.95 flat rate |
£6.95 flat rate |
£6.95 flat rate |
£6.95 flat rate |
|
|
|
|
|
|
|
|
|
|
INTERNATIONAL PRICING STRUCTURE |
|||||
|
|
Prices shown below do not include destination customs fees, or VAT & fuel surcharge, as taken from Parcelforce, for all non UK shipments. Fees to be covered by the customer at point of delivery. Under 2kg shipments to non-UK destinations are a flat rate, all inclusive price, using the Royal Mail. Please refer to our terms & conditions for further information. |
|||||
|
World Zone 3 |
Royal Mail |
ParcelForce |
ParcelForce |
ParcelForce |
ParcelForce |
- |
|
US |
£25.00 flat rate |
£57.94 |
£70.41 |
£78.73 |
£95.57 |
- |
|
|
|
|
|
|
|
|
|
World Zone 1 |
Royal Mail |
ParcelForce |
ParcelForce |
ParcelForce |
ParcelForce |
- |
|
Canada |
£23.30 flat rate |
£57.94 |
£70.41 |
£78.73 |
£95.57 |
- |
|
Mexico |
£25.55 flat rate |
£62.44 DHL |
£79.26 DHL |
£90.34 DHL |
£118.04 DHL |
- |
|
|
|
|
|
|
|
|
|
World Zone 2 |
Royal Mail |
ParcelForce |
ParcelForce |
ParcelForce |
ParcelForce |
- |
|
Australia |
£30.00 flat rate |
£86.84 DHL |
£112.94 DHL |
£130.34 DHL |
£173.34 DHL |
- |
|
New Zealand |
£30.00 flat rate |
£85.79 |
£109.06 |
£124.58 |
£152.23 |
- |
|
|
|
|
|
|
|
|
|
|
EUROPEAN PRICING STRUCTURE |
|||||
|
|
free shipping on orders over £100 |
|||||
|
|
Prices shown below do not include destination customs fees, as taken from Parcelforce, for all non UK shipments. Fees to be covered by the customer at point of delivery. Please refer to our terms & conditions for further information. |
|||||
|
Europe Zone 1 |
ParcelForce |
ParcelForce |
ParcelForce |
ParcelForce |
ParcelForce |
- |
|
Ireland |
£12.39 |
£12.39 |
£12.39 |
£12.39 |
£12.39 |
- |
|
Germany |
£12.63 |
£12.63 |
£12.63 |
£12.63 |
£12.63 |
- |
|
Denmark |
£18.21 |
£18.21 |
£18.21 |
£18.21 |
£18.21 |
- |
|
Europe Zone 2 |
|
|
|
|
|
|
|
Austria |
£15.45 |
£15.45 |
£15.45 |
£15.45 |
£15.45 |
- |
|
Belgium |
£16.63 |
£16.63 |
£16.63 |
£16.63 |
£16.63 |
- |
|
Sweden |
£17.81 |
£17.81 |
£17.81 |
£17.81 |
£17.81 |
- |
|
Finland |
£18.53 |
£18.53 |
£18.53 |
£18.53 |
£18.53 |
- |
|
Norway |
£28.58 |
£28.58 |
£28.58 |
£28.58 |
£28.58 |
- |
|
Poland |
£17.66 |
£17.66 |
£17.66 |
£17.66 |
£17.66 |
- |
|
Estonia |
£21.60 |
£21.60 |
£21.60 |
£21.60 |
£21.60 |
- |
|
Bulgaria |
£18.78 |
£18.78 |
£18.78 |
£18.78 |
£18.78 |
- |
|
Romania |
£24.17 |
£24.17 |
£24.17 |
£24.17 |
£24.17 |
- |
|
Lithuania |
£15.53 |
£15.53 |
£15.53 |
£15.53 |
£15.53 |
- |
|
Spain |
£18.46 |
£18.46 |
£18.46 |
£18.46 |
£18.46 |
- |
|
Portugal |
£21.52 |
£21.52 |
£21.52 |
£21.52 |
£21.52 |
- |
|
Italy |
£16.70 |
£16.70 |
£16.70 |
£16.70 |
£16.70 |
- |
|
Europe Zone 3 |
|
|
|
|
|
|
|
Switzerland |
£16.91 |
£16.91 |
£16.91 |
£16.91 |
£16.91 |
- |
|
|
|
|
|
|
|
|
PAYMENT OPTIONS
We accept PayPal and most major card payments. All payment options will be available at the checkout.
DOMESTIC & INTERNATIONAL SHIPPING
We ship within the UK and internationally to countries listed in EU Zone 1, 2 & 3 and World Zone 1,2 & 3, as noted. We have also noted the likely relevant carrier for each destination.
Delivery costs have been estimated based on a likely weight and package size.
Shipments within the UK are a flat rate cost from our Parcelforce business account.
All delivery costs (under 2kg in weight) to World Zones 1, 2 & 3 have been taken from our Royal Mail account.
Shipments over 2kg, leaving the UK, will be subject to additional Parcelforce, or DHL, fuel surcharges and VAT over and above the standard delivery cost we have charged at the check-out. Please refer to the VAT and Fuel Surcharge section below.
ORDER DISPATCH
Ready-made items are dispatched within 1-2 working days. Made to order items are dispatched within approx 4 weeks after placing the order - we don't have a stock, we produce most of our items on made-to-order basis.
Our available deadstock fabrics are dispatched within 1-2 working days. Delivery can take up to 7 working days, depending on your geographical location and the delivery carrier. A tracking number will be issued to you.
TRACKING YOUR ORDER
Once your order is ready and has been shipped, you will receive a confirmation email with your tracking number and a link. With this tracking number you will be able to track you parcel. A signature will be required as proof of receipt on delivery.
If there are any issues with tracking, please email us at info@arkdefo.com.
FUEL SURCHARGE & VAT CHARGES
Fuel surcharges and VAT are to be paid by the customer at the point of delivery and will be confirmed by Parcelforce, or DHL, at the time.
CUSTOMS & IMPORT CHARGES
Our pricing structure does NOT include any customs charges you may have to pay. Please check with your imports team before placing an order. Customs fees, along with fuel and VAT, would be paid by the customer at the point of delivery. Customs fees are usually based on the total cost of the order including postage.
RETURNS POLICY
Please refer to our policy on returns & refunds.
READY-TO-WEAR COLLECTION
Our made item collections form an investment, not a throwaway impulse purchase, so we take any quality issues seriously.
Nothing leaves our studio without rigorous quality checking procedures to ensure all stitches, seams etc are high quality. Customer satisfaction is important to us.
Every item is photographed as a record of what leaves our studio.
This also ensures what you receive is what we sent!