Delivery
Shipping Policy for Physical Products only
We hope you love your purchase.
Our deadstock fabric collection is an important part of our mission and we thank you for supporting us with your purchase. In buying deadstock, you understand that this is end of roll material that may have otherwise been dumped. There may be some blemishes, but we work to minimise them so it doesn’t affect your order.
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EXPRESS SERVICE 1-3 days |
STANDARD SERVICE 3-7 days |
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Free shipping on orders over 150 EUR |
Free shipping on orders over 150 EUR |
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DOMESTIC |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
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Portugal mainland |
€7 |
€7,50 |
€8,50 |
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- |
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Spain mainland |
€9 |
€11 |
€12,50 |
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- |
- |
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Free shipping on orders over 200 EUR |
Free shipping on orders over 200 EUR |
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EUROPE |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
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Austria |
€25 |
€31 |
€35 |
€16 |
€24 |
€28 |
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Belgium |
€25 |
€31 |
€35 |
€16 |
€22 |
€24 |
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Bulgaria |
€28 |
€35 |
€41 |
€24 |
€35 |
€38 |
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Croatia |
€28 |
€35 |
€41 |
€18 |
€28 |
€32 |
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Czech Rep |
€28 |
€35 |
€41 |
€14 |
€22 |
€24 |
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Denmark |
€25 |
€31 |
€35 |
€18 |
€24 |
€26 |
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Estonia |
€28 |
€35 |
€41 |
€20 |
€30 |
€32 |
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Finland |
€28 |
€35 |
€41 |
€24 |
€38 |
€42 |
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France |
€25 |
€31 |
€35 |
€16 |
€22 |
€24 |
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Germany |
€25 |
€31 |
€35 |
€16 |
€20 |
€22 |
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Greece |
€28 |
€35 |
€41 |
€25 |
€35 |
€40 |
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Hungary |
€28 |
€35 |
€41 |
€16 |
€22 |
€25 |
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Ireland |
€25 |
€31 |
€35 |
€16 |
€24 |
€26 |
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Italy |
€25 |
€31 |
€35 |
€18 |
€26 |
€30 |
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Latvia |
€28 |
€35 |
€41 |
€18 |
€26 |
€30 |
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Lithuania |
€28 |
€35 |
€41 |
€16 |
€22 |
€26 |
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Luxembourg |
€25 |
€31 |
€35 |
€18 |
€22 |
€24 |
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Netherlands |
€25 |
€31 |
€35 |
€16 |
€22 |
€24 |
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Poland |
€28 |
€35 |
€41 |
€14 |
€20 |
€24 |
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Slovakia |
€28 |
€35 |
€41 |
€16 |
€24 |
€26 |
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Slovenia |
€28 |
€35 |
€41 |
€18 |
€22 |
€26 |
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Sweden |
€28 |
€35 |
€41 |
€20 |
€28 |
€32 |
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Prices shown below do not include any non-EU destination customs fees. Fees to be covered by the customer at point of delivery. Please refer to our terms & conditions. |
Prices shown below do not include any non-EU destination customs fees. Fees to be covered by the customer at point of delivery. Please refer to our terms & conditions. |
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Free shipping on orders over 200 EUR |
Free shipping on orders over 200 EUR |
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NON-EU |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
Up to 3kg |
3kg - 10kg |
10kg - 15kg |
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Norway |
€32 |
€40 |
€47 |
€24 |
€30 |
€35 |
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Switzerland |
€32 |
€40 |
€47 |
€18 |
€24 |
€28 |
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UK |
€32 |
€40 |
€47 |
€18 |
€22 |
€26 |
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PAYMENT OPTIONS
We accept PayPal and most major card payments. All payment options will be available at the checkout.
DOMESTIC & INTERNATIONAL SHIPPING
We ship within the EU and neighbouring countries, as highlighted. We have also noted the likely relevant carrier for each destination.
Delivery costs have been shown based on a likely weight and package volumetric size. All shipping prices have been taken from our third party shipping partners. We monitor any fluctuations in price to ensure the best service for the customer.
ORDER DISPATCH
Our available deadstock fabrics are dispatched within 1-2 working days. Delivery can take up to 7 working days, depending on your geographical location and the delivery carrier. A tracking number will be issued to you.
TRACKING YOUR ORDER
Once your order is ready and has been shipped, you will receive a confirmation email with your tracking number and a link. With this tracking number you will be able to track you parcel. A signature will be required as proof of receipt on delivery.
If there are any issues with tracking, please email us at info@arkdefo.com.
EU OSS FOR VAT
VAT within the EU is collected at the point of sale for B2C customers. If you are B2B, contact us with your VAT number.
CUSTOMS & IMPORT CHARGES
Our pricing structure does NOT include any customs charges you may have to pay. These would be outside of the EU.
Customs fees, along with any import charges and VAT, would be paid by the customer at the point of entry to your country. Customs fees are usually based on the total cost of the order including postage.
RETURNS POLICY
Please refer to our policy on returns & refunds.