We hope you love your garment and we make each one with love.

Our collection forms an investment, not a throwaway impulse purchase, so we take any quality issues seriously.

Nothing leaves our studio without rigorous quality checking procedures to ensure all stitches, seams etc are high quality. Customer satisfaction is important to us.

Every item is photographed as a record of what leaves our studio.

This also ensures what you receive is what we sent!

 

PAYMENT OPTIONS

We accept most major card payments.

DOMESTIC & INTERNATIONAL SHIPPING

We ship to the UK at flat rate £5.99 per parcel on orders under £400, orders over £400 qualify for free UK shipping. 

We ship to most EU countries at a flat rate of £25. Non-EU & US shipping cost is at flat rate of £30. Please note, it is customer's responsibility to pay any customs fees.

ORDER DISPATCH

Ready-made items are dispatched within 1-2 working days. Made to order linen items are dispatched within four weeks from placing the order. All denim items are dispatched within 4-8 weeks after placing the order - we don't have a stock, we produce most of our items on made-to-order basis.

TRACKING YOUR ORDER

Once your order is ready and has been shipped, you will receive a confirmation email with your tracking number and a link. With this tracking number you will be able to track you parcel. A signature will be required as proof of receipt on delivery.

If there are any issues with tracking, please email us at info@arkdefo.com.

 

CUSTOMS & IMPORT CHARGES

Any additional charges, or import/export regulations would need to be considered on a case by case basis and discussed at the time. We are happy to ship anywhere but costs could be prohibitive. Best to discuss!

 

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered