Returns & Refunds Policy

Returns & Refunds for Physical Products only, not Online Courses

KINDNESS

If you are looking to buy from us, we ask that you first read these terms.

In all cases we aim to act with kindness, and ask you return this favour.

If you are here it is because you also believe in saving great fabric for reuse. That said, we do ask that you consider carefully your purchase. This is a distance sale and in a large part based on the good faith of both parties.

We have done our best to ensure the images and descriptions match the product. Personal interpretation is something we have no control over.

If, for any reason, you are unsure, please ask us first. If you are still unsure, we recommend you do not buy.

As always, in all cases, if there is an issue, please reach out to us, preferably via email at info@arkdefo.com and allow us to find an amicable solution to any concerns you may have.

Nothing leaves our studio without rigorous quality checking procedures to ensure high quality. Customer satisfaction is important to us.

We would also point you in the direction of our Google & Trustpilot reviews.

DAMAGE & DEADSTOCK

We sell deadstock fabrics. It is factory surplus that may include minor defects, such as tiny holes, thread pulls or factory edge damage.

We do our best to ensure no damage. We try to keep any potential damage to the perimeter of the fabric to maintain the usable area, but pattern piece placements can usually be adjusted.

Any larger damage would be considered a “remnant” cut and sold as such.

By agreeing to our terms, you have made yourself aware of this point and that deadstock fabrics can include minor defects.

If the return is based on damage, we will review our records to cross reference. We reserve the right to reduce the refund if the images do not match and the item is no longer in its original “sold” state.

RETURNS & REFUND POLICY

Our online fabric shop is a deadstock fabric offering. We offer either pre-cut sizes, or from the roll in 1m increments.

RETURNS ELIGIBILITY

In accordance with EU consumer protection regulations, customers may exercise their right of withdrawal within 14 days of receiving their order.

To be eligible for return:

• Fabric must be unused

• Unwashed

• Uncut

• In original resalable condition

We reserve the right to refuse returns that show signs of use, cutting, washing, or alteration.

RETURNS PROCESS

To initiate a return, please email info@arkdefo.com with your order details, reason for return and photos.

SHIPPING COSTS

Customers bear the cost of return shipping unless the item is confirmed as faulty or incorrect.

If a customer exercises their statutory right of withdrawal within 14 days, the product price and the cost of standard delivery will be refunded. Any upgraded or express delivery services selected at checkout are non-refundable.

REFUNDS

Refunds will be issued to the original payment method within 14 business days of receiving and your returns notification. We may withhold reimbursement until the goods have been received and inspected.

ORDER CANCELLATION

Orders may be cancelled before processing and cutting has begun.

Once processing has started, cancellation may not be possible.

We always aim for a speedy delivery, so please contact us immediately to discuss.

COMMUNICATION AND SUPPORT

For any questions, or to report issues, please contact info@arkdefo.com

We aim to respond to all queries within 2 business days.

RETURN ADDRESS

Please email us at info@arkdefo.com to receive the correct return address, clearly marking your return shipment as returned goods on any customs or postal forms.

COLOUR VARIANCE

We take care to represent colours as accurately as possible. However, minor variations in colour due to screen settings, lighting conditions, or device display do not constitute a defect or incorrect item.

If this makes you uncomfortable we do suggest you reconsider your purchase before placing an order.

PROCESSING RETURNS

We will always try to handle your return as quickly as possible and you will receive an email when your return has been processed. We recommend making a note of the shipping reference provided to you when sending a return to us.

You can contact us at info@arkdefo.com to check on the status of your return.

RESERVED RIGHTS

Arkdefo reserves the right to refuse or cancel an order in cases of pricing errors, stock discrepancies, suspect fraud, breach of our terms, abusive conduct, or other legitimate business reasons.

For any questions please contact info@arkdefo.com