1. OUR ORDER PROCESS
1.1 WE ONLY MAKE TO ORDER
We do not believe in creating unnecessary waste, so why create a whole range?
No, we much prefer to wait for you, our customer, to place an order for something you will love. This way, we know it will be cherished, instead of possibly hiding in a wardrobe.
To that end, please consider any purchase wisely.
1.2 PLACING AN ORDER
When you place your order with us, we will sent you a confirmation email to confirm your payment has been received.
If you choose from the standard range of sizes and choose your denim colour you are good to go. Order placed!
1.3 SIZING
You can find the size information on the product descriptions.
1.4 WHAT IF I CHOOSE TO CUSTOMISE?
If you feel the standard sizes don’t quite work for you, choose the customise option when ordering. When the payment is made, the order is placed and you will receive a confirmation email.
At the same time, we get in touch to arrange a video call so we can discuss your size requirements. This will allow both parties to ensure the correct sizes have been taken for your order. Once we agree the sizes with you, we will confirm via email and instruct our makers to begin making your order.
1.5 CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
This might be possible, but could be determined by whether production has commenced. Please contact us at info@arkdefo.com, quoting your order number, and we will do our best to help you with your order.
1.6 PAYMENT OPTIONS
We accept most major card payments.
1.7 INTERNATIONAL SHIPPING
At present, Arkdefo is only shipping within the UK. Please contact us if you reside outwith the UK and we can discuss payment options for shipment, based on your region.
We are more than happy to ship but we would prefer to remain transparent with shipping costs, especially since Brexit!
1.8 TRACKING YOUR ORDER
Once your order is ready and has been shipped, you will receive a confirmation email with your tracking number and a link. With this tracking number you will be able to track you parcel. A signature will be required as proof of receipt on delivery.
If there are any issues with tracking, please email us at info@arkdefo.com.
1.9 CUSTOMS & IMPORT CHARGES
Please refer to International Shipping 1.7. Any additional charges, or import/export regulations would need to be considered on a case by case basis and discussed at the time. We are happy to ship anywhere but costs could be prohibitive. Best to discuss!
2.0 OUR RETURNS PROCESS
We hope you love your garment and we make each one with love.
Our collection forms an investment, not a throwaway impulse purchase, so we take any quality issues seriously.
Nothing leaves our studio without rigorous quality checking procedures to ensure all stitches, seams etc are high quality. Customer satisfaction is important to us.
Every item is photographed as a record of what leaves our studio.
This also ensures what you receive is what we sent!
2.1 RETURNS POLICY
Under the 2015 Consumer Rights Act, you have the right to -
rejectrepair, replace or refund if you buy something that is faulty.
We would note that there is no right to return based on -
the item not fitting you have changed your mind you have selected the wrong item for a particular usethere is an indication of ‘wardrobing’.
Please note: customer is responsible for any customs cost. This cost may be recoverable by contacting your local customs office directly. Customer is responsible for return shipping.
2.6 RETURN ADDRESS
Please email us at info@arkdefo.com to receive the correct return address, making sure to clearly mark your return shipment as returned goods on any customs or postal forms.
2.7 PROCESSING RETURNS
We will always try to handle your return as quickly as possible and you will receive an email when your return has been processed. We recommend to make a note of the shipping reference provided to you when sending a return to us.
You can contact us at info@arkdefo.com to check on the status of your return.
2.8 REFUND
As longs as your returned products are in their original condition, you will be refunded within 24-48 hours after your return is processed. This also depends on your card issuer and transaction services of your bank or Paypal.
2.9 RESERVED RIGHTS
Arkdefo reserves the right to cancel and refund any order, at any time, for any reason.
For any questions about placing a pre-order, please contact info@arkdefo.com
3.0 OTHER STUFF
3.1 PRODUCT CARE
Your item is upcycled denim material and, as such, can be washed accordingly. A hand wash or dry cleaning would be the options that retain the garments quality and extend its longevity. If you have a stain it would be beneficial to at least discuss with a dry cleaning specialist on how best to treat.
As with all clothing, domestic washing machines will eventually reduce the life of the garment due to friction created in the drum cycle. If you choose this method, it is suggested a cool 30deg C gentle cycle, as suggested for all denim products.
If you have any question regarding cleaning or care, please contact a local dry cleaning specialist.
4.0 DATA COLLECTION & PRIVACY
4.1 PRIVACY POLICY
Arkdefo takes your privacy seriously, in particular your rights regarding the automatic processing of personal data. We have therefore formulated and implemented a policy on complete transparency with our customers regarding the processing of personal data, its purpose(s) and the possibilities to exercise your legal rights in the best possible way.
Until you accept the use of cookies and other tracking devices, we will not place any non-anonymised analytical cookies and / or tracking cookies on your computer, mobile phone or tablet. With the continued visit of this website you accept these terms of use and you accept the use of cookies and other tracking systems. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
4.2 COLLECTION OF DATA
When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
4.3 CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Any marketing/newsletter email sent to you will have an unsubscribe button at the bottom of it, giving the opportunity to unsubscribe at any point. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@arkdefo.com or mailing us at:
Studio Arkdefo LLP
272 Bath Street
Glasgow
G2 4JR
4.4 DISCLOSURE
We respect your privacy and are committed to maintaining and using your information responsibly. We will not disclose your information unless required to do so by law.
4.5 SHOPIFY
Our online shop is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. For more information please refer to Shopify’s Terms of Service or Privacy Statement.
4.6 THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
We use Stripe.com as our payment gateway, please refer to their privacy policy here.
4.7 BLOG COMMENTS AND USER CONTENT POSTED TO THE WEBSITE
If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
4.8 SOCIAL MEDIA
The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
Our site also includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
4.9 SECURITY
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Shopify, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
4.10 COOKIES
We may use cookies in order to collect information on your purchases of our products. Our online shop is built using Shopify.com and Stripe.com, for more information on cookies that may be stored on your computer, please refer to their privacy policies.
4.11 AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
4.12 CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
4.13 QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then email at info@arkdefo.com or by mail at:
Studio Arkdefo LLP
272 Bath Street
Glasgow
G2 4JR
4.14 SECURITY POLICY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including our website host Shopify, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
