T&C Physical Products
Studio Arkdefo LLP
KINDNESS
If you are looking to buy from us, we ask that you first read these T&Cs.
In all cases we aim to act with kindness, and ask you return this favour.
If you are here it is because you also believe in saving great fabric for reuse. That said, we do ask that you consider carefully your purchase. This is a distance sale and in a large part based on the good faith of both parties.
We have done our best to ensure the images and descriptions match the product. Personal interpretation is something we have no control over.
If, for any reason, you are unsure, please ask us first. If you are still unsure, we recommend you do not buy.
As always, in all cases, if there is an issue, please reach out to us, preferably via email at info@arkdefo.com and allow us to find an amicable solution to any concerns you may have.
Nothing leaves our studio without rigorous quality checking procedures to ensure high quality. Customer satisfaction is important to us.
We would also point you in the direction of our Google & Trustpilot reviews.
RETURNS POLICY
Under the 2015 Consumer Rights Act, you have the right to -
- reject
- replace or refund if you buy something faulty.
REFUNDS POLICY
You are entitled to a full refund within the 14 day “cooling off” period. This period commences from the date of accepted delivery of the product.
Correspondence to confirm, in the event of “cooling off”, should be directed to info@arkdefo.com
A full refund is on the basis that no damage to the product has taken place and it remains in its delivered condition.
We expected the product(s) and all associated items to be returned.
The customer will be required to cover the return postage costs.
In the first instance, please contact Arkdefo to discuss. We would prefer to have a conversation with you to find a positive solution.
We add this information as we want you to be informed, but we do personally review everything that we sell, so there should be no fault.
If you wish to return the product, please do so within 14 days of notifying us in writing of this action.
We will refund your order within 14 days of receiving your returned purchase. All returns must be sent via registered mail in their original condition with original packaging and all contents. We will reimburse the original shipping, from us to you, and the product costs. These costs will be reimbursed upon inspection of the returned product.
DAMAGE
If the return is based on damage, we will review our records to cross reference. We reserve the right to reduce the refund if the images do not match and the item is no longer in its original “sellable” state.
COLOUR VARIANCE
The screen image is representative of the fabric colour, captured under studio light conditions. Colour corrections are undertaken to each image to better reflect the fabric colour in natural light, but there may still be minor differences between the published image and the physical object.
If this makes you uncomfortable we do suggest you reconsider your purchase before placing an order.
RETURN ADDRESS
Please email us at info@arkdefo.com to receive the correct return address, clearly marking your return shipment as returned goods on any customs or postal forms.
PROCESSING RETURNS
We will always try to handle your return as quickly as possible and you will receive an email when your return has been processed. We recommend making a note of the shipping reference provided to you when sending a return to us.
You can contact us at info@arkdefo.com to check on the status of your return.
RESERVED RIGHTS
Arkdefo reserves the right to cancel and refund any order, at any time, for any reason.
For any questions about placing a pre-order, please contact info@arkdefo.com